After-Sales Service

1. Service Tenet: Safeguard customers' purchase rights via compliant after-sales services. We provide full-process services including fault troubleshooting, maintenance, return and exchange, technical guidance and accessory supply.
2. Valid Certificates: Customers shall submit order number, registered email, logistics tracking number and real photos or videos of products when applying for after-sales service. Applications without valid purchase credentials will not be accepted.
3. Service Time Limit: Customer service responds within 1 to 24 working hours. Service processing will be postponed on holidays.
4. Regional Regulations: Domestic orders shall abide by domestic after-sales procedures; cross-border overseas orders shall comply with international logistics, customs and local relevant after-sales norms.

1. Return and Exchange ConditionsCustomers can apply for no-reason return and exchange within 7 days from the date of parcel signing off under the following conditions:
   The drone body, package, accessories and manuals are intact without scratches, drops, water ingress or modification traces;
   No flight account activation, no flight operation, and the anti-counterfeit labels as well as warranty stickers on the fuselage remain intact;
   All original accessories are complete with no loss, damage or unauthorized replacement.
2. Non-applicable Situations for No-reason Return and Exchange
   Products with flight records, worn fuselage or scratched lenses;
   Batteries that have been used, drones with flashed firmware or disassembled structure;
   Damage caused by man-made water immersion, falling, impact and external objects;
   Custom painted products, customized firmware products, clearance sale goods and second-hand refurbished products.
3. Freight Liability Division
   Return and exchange due to product quality problems: The store shall bear the round-trip freight;
   Return and exchange caused by personal preference or wrong model selection: Customers shall afford all logistics expenses;
   Customs duties and clearance fees arising from return and exchange of cross-border orders shall be borne by the responsible party.

1. Free Warranty ScopeWithin the warranty period, free maintenance and accessory replacement services are provided for malfunctions not caused by human factors:
   Failure to power on, abnormal power supply and power system faults;
   Gimbal stuttering, disabled anti-shake function and abnormal camera shooting and recording;
   Disconnected remote control signal, positioning failure and original firmware errors;
   Factory production defects and natural damage of spare parts.
2. Charged Maintenance ScopeThe following damages are excluded from free warranty, only paid maintenance service is available:
   Fuselage damage and arm fracture caused by manual dropping, impact and extrusion;
   Circuit short circuit damage resulted from water immersion, dampness and sand erosion;
   Unauthorized disassembly, circuit modification, non-original accessory replacement and firmware cracking;
   Equipment damage or loss caused by illegal flight or flight in harsh weather;
   Battery bulging and damage due to overcharge and overdischarge;
   Damage, loss and theft caused by natural disasters and external forces.

1. Online Troubleshooting: Contact after-sales customer service to describe faults and shoot fault videos. The staff will guide users to complete simple troubleshooting remotely.
2. Maintenance Application: After confirming hardware faults, customers will receive the delivery address. Pack the product completely and deliver it with marked order information.
3. Fault Inspection: The maintenance department will finish fault detection within 1-3 working days after receiving the goods, and
   inform customers of fault causes, maintenance schemes and related costs.
4. Product Return after Maintenance: Maintenance will be carried out after customer confirmation. The qualified repaired product will be sent back via the original logistics channel.

1. Free remote guidance on new drone test flight debugging, parameter setting and aerial photography skills;
2. Free official firmware upgrade and answers to flight fault error codes;
3. Consultation services about flight safety specifications, airspace filing and compliant use;
4. Free multi-language operation documents and video tutorials.

1. Take photos and unboxing videos immediately if damaged shell or missing accessories are found on site. Refuse to sign for the parcel and contact customer service. New product replacement or full refund will be arranged after verification.
2. The store will assist customers to contact logistics providers for liability investigation and compensation for lost parcels and abnormal logistics stagnation.
3. Damage claims proposed after signing off without complete unboxing evidence will not be recognized as logistics liability.

1. Missing or wrongly delivered accessories of new products will be supplied free of charge after verification;
2. Consumable accessories such as propellers, batteries and data cables can be purchased and replaced with original parts;
3. Replaced accessories enjoy the remaining warranty period of the original product.

1. Consultation, maintenance application and complaints can be submitted via official online customer service and reserved after-sales mailbox;
2. Results of conventional after-sales problems will be replied within 24 hours; solutions of complex maintenance and cross-border orders will be given within 7 working days at most;
3. Disputes failing mutual negotiation can be settled in accordance with rules of the trading platform.

Racing drones: Such products suffer large flight loss and high risk of high-speed collision. Only factory hardware faults are covered by warranty. Damage caused by flight collision requires paid maintenance.

1. After-sales service is only applicable to products sold by this store. Maintenance and return services will not be provided for products purchased from other channels.
2. The remaining warranty right will be cancelled if the product is disassembled or repaired by unofficial third parties.
3. The store reserves the right to optimize after-sales terms in accordance with national laws and platform regulations. Updated clauses take effect once published on the official website.
4. Unauthorized modification and illegal flight are prohibited. Users shall take full responsibility for equipment damage and related liabilities arising from irregular use.