Msmvr Care
Accidents happen, but we've got you covered. With Msmvr Care, enjoy hassle-free repair or replacement services for your Msmv Drones, so that you can relax and fully immerse yourself in your adventure.
Plan Term
Supported Product
ATOM 2
1 Year
2 Year
* Available in selected regions.
Msmvr Care
-
Activate the drone,
and buy in App Msmvr Eve. -
Choose
Your Country -
Choose
Your Plan -
Complete
Order Details -
Submit
and Pay -
Connect
to Your Drone -
Plan
Activated
Claim Process
-
Register Case
-
Pay
Replacement Fee -
Send
Damaged Product Back -
Receive
Replacement Product
Customer Notice
*The Msmvr Care Plan is only available for ATOM 2 Drone. It can be purchased in the Msmvr Eve app and is currently offered in Canada, China, EU countries, Japan, the United Kingdom, and the United States.
- If you need to purchase the Msmvr Care service, please complete the purchase within 48 hours after activating the product.
- To ensure that you can fully enjoy the benefits, the version of Msmvr Care you select must be consistent with the purchasing region of the Msmvr product.
- The serial number (SN) of Msmvr products is important information for using the Msmvr Care services. Please keep it secure and do not disclose it to others. If your Msmvr product’s SN is stolen due to leakage, you will bear the consequences and responsibilities.
- If there are unresolved service cases or suspected abnormal service cases under your account, the Msmvr Care service you purchased, or associated accounts, such as initiating mass replacements, Msmvr reserves the right to restrict your use of Care services, including but not limited to canceling replacements or related service rights for lost drones.
- By purchasing Msmvr Care, you acknowledge that you have read, understood, and agreed to the Terms and Conditions.